Shipping & Returns
Last Updated: 06/05/2026
1. Shipping Policy
Freight Delivery
Most commercial equipment is shipped via national freight carriers. Deliveries are typically made to a commercial loading dock. If your location does not have a loading dock, additional services such as lift-gate delivery may be required.
You are responsible for ensuring that proper arrangements are in place to receive your shipment at the time of delivery.
Lift-Gate & Inside Delivery
- Lift-Gate Delivery: Lowers equipment to ground level at curbside.
- Inside Delivery: Moves equipment inside your facility.
These services are available for an additional fee and must be requested at the time of order.
Delivery Requirements
- You must be present and available to receive your shipment.
- Failure to accept delivery may result in storage or re-delivery charges.
- Please ensure doorways and access points are properly measured prior to delivery.
Inspection Upon Delivery (Very Important)
You must inspect all items upon delivery before signing the bill of lading.
- Check both the packaging and the product for visible damage
- Do not accept damaged items without noting damage on the delivery receipt
- If damage is visible, refuse the shipment or clearly document it
- Take photos of any damage or irregularities
Failure to properly note damage at delivery may limit your ability to file a claim with the carrier. Freight carriers allow a reasonable time for inspection at delivery. :contentReference[oaicite:0]{index=0}
Shipping Times
Shipping times are estimates and may vary depending on product availability, manufacturer lead times, and carrier schedules. Delays may occur due to circumstances beyond our control.
Split Shipments
If you order multiple items, they may ship separately depending on availability and manufacturer location. :contentReference[oaicite:1]{index=1}
---2. Returns & Cancellations
Return Authorization
All returns require prior authorization. Please contact our customer service team before returning any item.
Return Conditions
- Items must be unused and in original packaging
- Items must be in new, resalable condition
- Returns must be initiated within a reasonable time after delivery
Restocking & Freight Charges
Approved returns may be subject to:
- Restocking fees
- Return shipping costs
Original shipping charges are non-refundable.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or special-order items
- Used equipment
- Items designated as non-returnable by the manufacturer
Order Cancellations
Orders may be canceled before shipment. However:
- Cancellation fees may apply
- Orders already in production or shipped cannot be canceled
3. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Note the issue on the delivery receipt at the time of delivery
- Report the issue within 24 hours of receipt
Failure to report damage or shortages promptly may affect your ability to file a claim. :contentReference[oaicite:2]{index=2}
---4. Customer Responsibility
The customer is responsible for:
- Ensuring the delivery location is accessible
- Providing necessary equipment or personnel to unload items (unless lift-gate or inside delivery is arranged)
- Verifying that purchased equipment will fit through entryways and into the intended space
5. Contact Us
If you have any questions about shipping or returns, please contact us:
CommercialIceMakers.com
Address:
2195 Commercial Court, Evansville, IN 47720, USA
Phone: +1 (844) 469-8807
Email: info@commercialicemakers.com